Terms and Conditions - Osterley Skip Hire

Welcome to Osterley Skip Hire. These Terms and Conditions govern your use of our skip hire services. By booking or using our services, you agree to comply with and be bound by these terms. Please read them carefully before making a reservation.

Booking and Payment

To reserve a skip with Osterley Skip Hire, you must provide accurate and complete information during the booking process. All bookings are subject to availability.

Reservation: Bookings can be made online, via phone, or in person.
Payment: A valid credit or debit card is required to secure your booking. Full payment is collected upon delivery of the skip.
Confirmation: You will receive a confirmation email or SMS once your booking is successfully processed.

Service Use

Our services are intended for lawful and responsible use. By hiring a skip from Osterley Skip Hire, you agree to the following conditions:

Permitted and Prohibited Uses

Permitted: Household waste, garden waste, construction debris, and other non-hazardous materials.
Prohibited: Hazardous materials, asbestos, tires, batteries, chemicals, and any items prohibited by local regulations.

It is the customer's responsibility to ensure that only permitted items are placed in the skip. Failure to adhere may result in additional charges or removal of the skip.

Delivery and Collection

Our team will deliver the skip to the specified location within the agreed timeframe. To facilitate a smooth delivery and collection process, please adhere to the following guidelines:

Access: Ensure there is clear access to the delivery site for our vehicles.
Placement: Place the skip on a stable, level surface away from traffic, utilities, and pathways.
Timeframes: Skip will remain on-site for the duration agreed upon in your booking. Extensions may be subject to availability and additional fees.

Upon collection, our team will remove the skip and confirm that all terms have been met.

Fees and Charges

The cost of hiring a skip is determined by several factors, including size, duration, and location. Our pricing structure is transparent, with no hidden fees:

Base Rate: The initial cost for skip hire starts at £XX per week.
Size Selection: Different skip sizes are available, each with its own pricing.
Additional Services: Services such as skip placement assistance or extended hire periods may incur extra charges.

All prices are inclusive of VAT unless stated otherwise. Any additional fees will be communicated prior to finalizing your booking.

Cancellation and Refunds

We understand that plans can change. Our cancellation policy is designed to be fair and straightforward:

Cancellation Notice: Cancellations must be made at least 24 hours before the scheduled delivery to avoid charges.
Refunds: Full refunds will be issued for cancellations made within the stipulated notice period. Cancellations made after this period may incur a fee of up to 50% of the total booking cost.

Refunds will be processed within 14 business days of the cancellation being confirmed.

Liability

Osterley Skip Hire strives to provide reliable and safe services. However, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Users are responsible for:

Ensuring that the skip is securely placed.
Preventing unauthorized access to the skip.
Inspecting the skip for any damages upon delivery and reporting them immediately.

Insurance

All our skips are covered by comprehensive insurance policies. However, customers are advised to have their own insurance coverage for any personal property placed within the skip.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in this region.

Changes to Terms

Osterley Skip Hire reserves the right to modify these Terms and Conditions at any time. We will notify customers of significant changes via email or through our website. Continued use of our services constitutes acceptance of any updated terms.

Thank you for choosing Osterley Skip Hire. We are committed to providing you with reliable and efficient skip hire services.